No | SERVICE/GOODS | REQUIREMENTS TO OBTAIN SERVICE/GOODS | COST | TIME FRAME/TIMELINE |
1. | Contracting Seed Growers | Dully filled application and Agreement form | Free | Within 60 days |
2. | Leasing of land for seed production | Tender application form | Tender Application fee | 30 days |
3. | Preparation for seed crop registration | Crop progress report | free | Within 21 days after planting |
4. | Seed intake from Growers | Seed collection note | free | 1 day |
5. | Clean seed report | None | Free | 4 days |
6. | Seed purchase over the counter | Dully filled order form | As per order form | 5 minutes |
7. | Payment to Growers | None | Free | 45 days from date of delivery of seed |
8. | Payment to Suppliers | Delivery Note Invoice Goods Received Note | Free | 30 days after service delivery |
9. | Resolution of customer complaints | Verbal or written complaint | Free | 21 days |
10. | Recruitment of Seed Agents and Stockist | KEPHIS License Business Certificate | Free | 7 days |
"COMMITMENT TO COURTESY AND EXCELLENCE IN SERVICE DELIVERY"
Any service that does not conform to the above standards or any officer who does not live up to commitment to courtesy and excellence in service delivery should be reported to:
The Managing Director,
Kenya Seed Company Limited
P.O Box 553-30200 Kitale